Refund policy

Returns & Refunds

We want you to be happy with your purchase, but if something isn’t quite right, here’s how we handle returns.

Returns – Change of Mind

We accept returns on non-personalised, unused items in their original condition and packaging.
You must contact us within 14 days of delivery to request a return. Once approved, you’ll have 14 days to return the item.

Please note:

  • Return shipping costs are the responsibility of the customer.

  • Original delivery charges are non-refundable (unless the item is faulty).

  • We recommend using a tracked service, as we can’t be held responsible for lost returns.

Personalised or Custom Items

Unfortunately, personalised and custom-made items cannot be returned or refunded, unless they arrive damaged or faulty.

Faulty or Damaged Items

If your item arrives damaged or there's a fault, please email us at [your email address] within 48 hours of delivery. Include clear photos of the item and packaging so we can sort it quickly.

Depending on the issue, we’ll offer a replacement, repair, or full refund.

Refunds

Once your return is received and inspected, we’ll let you know if the refund has been approved.
Approved refunds will be processed back to your original payment method within 5–7 working days.

If you have any questions at all, feel free to reach out—we’re here to help.